Skills
Technology
- Windows 8/7/XP, Mac OS X 10.8, iOS 7, Android 4
- Adobe CC: Dreamweaver, Photoshop, Edge, Muse, Illustrator, InDesign, Premiere Pro, Flash, Lightroom
- Languages: Visual Basic, HTML/HTML5, CSS/CSS3
- Responsive Web
- W3C DOM methods
- Website Maintenance
- SEO
- Citrix
- Genesis
- Siebel
- Sabre
Graphic Design
- Creative Design Layout
- Brand Development
- Digital Media
- Print Advertising
- Photography
- Typography
Administrative
- Exceptional Customer Service
- Strong sense of urgency
- Complex problem solving
- Highly developed communication skills; both written and verbal
- Multitask and prioritize
- Superb eye for detail
Education
Foothill College, Los Altos, CA
- AA, Graphic and Interactive Design
- Expected Graduation 2021
- GPA 3.68/Deans List
Objective
Graphic Design student would like to leverage education and experience in the pursuit of a position in the Graphic Design/Web Design field. Willing to take creative risks and push conceptual boundaries.
Experience
Independent Contractor
Virtual Call Center/Sales/Customer Service/Reservations
2014-2015
Duties:
- Tier 1 and 2 Tech Support
- Inside Sales
- Customer Service
- Travel Reservations
Programs/Systems:
- Citrix
- Avaya
- Genesis
- Siebel
- Kana
- Teamworks
- Sharepoint
- Sabre
Willcode
Personal Assistant
2007-2014
Graphic Design/Web Design Duties:
- Created and edited images and graphics for website use
- Responded to routine and non-routine questions regarding graphics and web construction
- Maintained, modified and updated existing web site utilizing HTML and CSS
Administrative Duties:
- Coordinated, schedule and arranged meeting and travel calendars
- Assisted in event planning
- Maintained Reception area, Ordered Supplies
- AP/AR, records management and collections
- Maintained the office database
- Created spreadsheets and presentations for corporate executives
- Established and implemented administrative policies and procedures for the office
Ferrari Maserati of Silicon Valley
Administrative Assistant/Boutique Manager
2005-2007
Graphic Design/Web Design Duties:
- Updated website graphics with marketing information and photographs
- Developed marketing collaterals for various strategic priorities of the dealership
- Designed advertising for Boutique and Special Events
- Assisted in contacting vendors for quotes and releasing files for production
- Designed Sales Representatives "Uniforms" adopted company wide
Administrative Duties:
- Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations
- Organized the scheduling of meetings, conferences, and events; distributed minutes for them
- Answered telephones and transferred calls to appropriate staff members
- Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system
- AR/AP, Collections, Inventory
Boutique:
- Buyer
- Merchandizing
- Inventory
- Cash Handling/POS